1. Cancellation by Customer

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business operations.

24+ hours:100% refund - Full refund if cancelled more than 24 hours before scheduled pickup
Less than 24h:No refund - No refund for cancellations within 24 hours of scheduled pickup

2. How to Cancel

To cancel your booking, please contact us immediately:

Please include your booking ID and confirmation details when contacting us.

If you need to modify your booking (change date, time, or location):

Free modifications: Changes made more than 24 hours in advance
Subject to availability: We will do our best to accommodate your changes
Price adjustments: If the modified booking has a different distance or duration, pricing will be adjusted accordingly

We reserve the right to cancel services in the following circumstances:

In these cases, you will receive a 100% refund or the option to reschedule.

No refund will be provided if:

We wait 15 minutes after scheduled pickup time. Please ensure you're on time or contact us if running late.

Processing time: Refunds are processed within 5-10 business days
Method: Refunds are issued to the original payment method used
Notification: You will receive an email confirmation once the refund is processed

If your flight or ferry is delayed:

In case of medical emergencies or serious illness, we may offer flexible cancellation terms. Please contact us with documentation.

If you have any concerns about cancellations or refunds, please contact us first. We are committed to resolving any issues fairly and promptly.

For cancellations, modifications, or questions:

Santorini Best Experience

Akrotiri, Santorini, Greece